Returns & Exchanges

We want you to love what you keep. If something isn't right, here's how it works.

Our policy

• 30 days from delivery to request a return
• Items must be unworn, unwashed, and in original condition with tags attached
• Shoes must be returned in their original box, unworn outdoors
• Final sale items cannot be returned (clearly marked on the product page)

How to start a return

1. Email info@mirasella.com with your order number and the item(s) you'd like to return
2. We'll send you a return authorization and instructions within 24 hours
3. Ship the items back using the instructions provided

Return shipping

Return shipping is the customer's responsibility unless the item arrived damaged, defective, or incorrect — in which case we cover it in full.

Refunds

Once we receive and inspect your return, we'll issue a refund to your original payment method within 5–7 business days. Your bank may take a few additional days to post it. Original shipping charges are non-refundable.

Exchanges

The fastest way to exchange for a different size or color is to return the original item and place a new order. Email us and we'll help you coordinate.

Damaged or incorrect items

Contact us within 7 days of delivery with a photo, and we'll send a replacement or full refund — no return shipping cost to you.

Getting the size right

Most returns are sizing-related. Check our Size Guide before ordering — and if you're between sizes, email us. We'll give you an honest answer.